Refund policy

Cancellations/Returns

At Kass Beth Candles, we understand plans can change. You may cancel your order as long as it has not yet been marked as “In-Progress” or “Shipped.”

To request a cancellation, just reach out to us at kassbethshop@gmail.com
or send a message through our Contact page. We’ll issue a full refund, including taxes, fees, and shipping.

⚠️ Once a shipping label has been created for your candle(s), your order is already on its way to the post office, and we’re unable to process cancellations or returns at that point.

You can always contact us for any return/cancellation questions at kassbethshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

We put so much love into hand-pouring each Kass Beth Candle, and we want every order to arrive in perfect condition. If your candle(s) arrive damaged, don’t worry—we’ll take care of it.

Please email us at kassbethshop@gmail.com with your order number and a photo of the damaged item(s). We will review your claim and get back to you quickly.

Depending on the situation, we’ll provide one of the following solutions:

• A replacement of the same item

• A full refund to your original payment method

• Or a store credit toward your next Kass Beth Candles purchase

⚠️ To ensure we can help, please report damaged or missing items immediately or within 5 days of delivery.